Good intentions do not always yield good outcomes. As hard as we may try, they are not enough. In business development it’s critical that good intentions yield good outcomes. If that does not occur, negative impact on your business is without question! We can make sure good intentions yield positive results for business when we plan thoroughly. Planning ...

Creativity is the momentum behind innovation which requires using your imagination. Empowering your imagination provides you an opportunity to develop a unique viewpoint that will ignite your creative thought process. In my previous blog: Being Creative Is Aligning Imagination with Innovation for Successful Business Development Outcomes ...

I was born in the 1960’s. My older siblings, were born in the 1950’s. Although our generations differed, we grew up learning a lot from one another. Today our perspectives about life remain fairly in line with one another. A few differences such as I and my older brother chose a career before marriage, my oldest brother and my sister did the opposite. ...

Will it take a pandemic such as the Coronavirus to make Customer Service an important practice in business today? We recognize that for decades customer service was evolving just as technology evolved. In our blog, back in June, Technology Takeover: It Means Good Business we illustrated how technology was impacting the workplace ...

Owning a business has its pros and cons. It’s entrepreneurial empowerment, that’s a pro but overwhelming too, that’s a con. It affords owners flexibility of being their own “boss” which is a pro but for some business owners to much flexibility can be a distraction for their business, that’s definitely a con. Of course, there are more examples of ...

It’s been a hard week, a zoom meeting here, and another one there. Every day until “further notice” at 4:30pm sharp, a Skype meeting to wrap up the day with “the team” per the urgent email that was just sent. Add in numerous conference calls, several cups of coffee and the additional work from home balancing act: teacher and parent, whew! Competition ...

The purpose of Business Development is having a Playbook that is strong on offense to increase business with new customers, new products and/or services while seeing revenue growth. Of course, you need to have a good defense in your Playbook too. As well developed as your offensive plays are, your strategy is steady and leading your business to growth ...